Frequently asked Questions
Will my personal details be shared?
As per our strict Pro Pleasure policies and terms and conditions the use of private information on the e-commerce platform i.e. the use of personal information credit card details physical address and contact details for the purpose of executing orders will be kept confidential at all times. The provider will under no circumstance Give out these details to 3rd parties besides the use of physical address and contact details to the Courier company who be delivering your package
I just bought something from the store how long will it take to arrive?
All orders are processed within 24 hours during the business week please allow 2 to 3 working days for delivery please keep in mind that weekends and holidays are not considered working days by Pro Pleasure nor our shipping partners
What is your return policy
For the health safety and peace of mind of our customers and because of the intimate nature of the products that we sell pleasure heart cannot return or exchange any purchases unless these are defective this means that products designed to come into contact with anybody pot or body fluid is nonreturnable and non-recyclable
- vibrators and dildos
- douche or enema kits
- anal toys beads and plugs
- cock and ball devices cock rings and cock sleeves
- gags and rope
- women’s lingerie and men’s Intimate wear
- lubrications massage oils condoms and bodypaint
please note once these products leave the warehouse they are considered used and therefore cannot be returned
How can I place an order?
Once you have found the products you want to purchase click the (add to shopping cart) button once you have chosen your items click the (proceed to check out) button to complete a form that requires important information. Choose the shipping and payment option you prefer and once your order has been placed you will receive confirmation via email
Can I place my order over the phone?
All orders need to be placed on our user-friendly Pro Pleasure website
How long does it take to process a refund?
In the unlikely instant ; and at our discretion; we may deem it possible to refund you in full the refund will be issued to the car do you use to make a payment for the initial order depending on the bank of the cardholder it takes 3 to 6 working days to reflect in the account
What happens if I have an item missing from my delivery package?
Should your package not be reflective of the order you placed, please contact us immediately via email on info@propleasure.co.za so we can rectify the situation as soon as possible
How much does shipping cost?
All orders over R750 are free of charge to any location in South Africa. Orders below R750 will be charged a flat rate of R100 to cover the door to door courier service
Who will deliver my order?
Orders are delivered by either Courier guy, Dawn wing or Aramax. keep in mind that these Courier companies do not deliver over weekends. You will be provided with important delivery confirmation and waybill numbers via email the same day your order is collected from our warehouse
How do I unsubscribe from receiving the newsletter?
It is possible to unsubscribe from the Pro Pleasure newsletter at any time simply click the unsubscribe link at the bottom of the monthly newsletter you receive via email
How do I contact Pro Pleasure?
You can reach us via email at info@propleasure.co.za or contact us on the number 0839475416 via WhatsApp during working hours. Monday to Friday 8 am to 5 pm excluding holidays
Can I cancel my order?
Please take care when you submit an order, as we pride ourselves on quick processing and delivery. This means your order is likely to be received and shipped on the same day making it impossible to cancel
What are my refund options for a return?
Pro Pleasure will gladly replace your return with the same product however stock levels could be low, in which case you will be offered a similar alternative of the same value should you prefer. Otherwise we offer a voucher to the same value as the returned item in the unlikely instance ;and at our discretion; we may deem it possible to refund you in full the refund will be issued to the card used to make the payment for the initial order depending on the bank of the cardholder it takes 3 to 6 working days to reflect in the account
What if a product is defective?
if any product purchased from Pro Pleasure is found to be defective within six months or under the manufacturers warranty; we will gladly replace it with the same item be sure to contact us so we can I issue you a return merchandise authorisation number via email and provide instructions on getting the product back to us.
Kindly include the following information in your email 1) your order number found in your email confirmation 2)your name and 3)the nature of the defect.
Once you have personally arranged for the shipping of the product back to our warehouse we will promptly ship a new one a new replacement product to you free of charge any written must have all its original parts and packaging as well as batteries chords controls blank warranty cards and instructions if applicable. Please note the return authorisation number must accompany the return in order for it to be processed no return can be accepted without it
Are the prices displayed online inclusive of VAT?
Yes the price you see under each product is already inclusive of 15% VAT
Discrete shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
Because discrete shipping is important to us the name Pro Pleasure will never appear on your package or credit card statement. delivery will be a plain brown or white box with a shipping label stating K2021680789 which is our registered company number your credit card or bank statement account will be charged under K2021680789 as well